How we handle your information

What we collect

When you place an order: your name, email, phone number, delivery address, any note you add, and what you ordered.
When you join our email list: your email address and, if you give it, your first name.
When you send us a message: your name, email, phone number if you give it, and your message.
Your cart is kept in your own browser. It is not sent to us until you place an order.
If you upload a room photo in the room designer, it stays in your browser and is not sent to us.

Card payments

If you pay by card, you enter your card details on our payment provider's secure page. We never see or store your card number. We receive only confirmation that the payment went through.

How we use it

To process, deliver and support your order.
To reply to your questions.
To send you news and offers, only if you asked for them. Every email includes a way to unsubscribe.

We do not sell your information. We share it only with the companies that help us fulfil your order, such as our delivery and payment providers.

How long we keep it

We keep order records for as long as we need them for warranty, accounting and tax purposes. We keep email list details until you unsubscribe.

Your choices

You can ask to see the information we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent to marketing emails at any time. Use our contact page.

Product photos

Some product photos on this site are loaded from our supplier's servers, which may log that your browser requested them.